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"Mark, On behalf of the American International Automobile Dealers Association, I wanted to express my appreciation to you for participating as our speaker in this month's Dealer Dialogue series. Your insights into improving sales and profits in any dealership provided our members with information vital to their businesses. I have received a number of requests for transcripts of the call, and everyone was very appreciative and impressed with your knowledge and information. We are always thankful to the leaders in the global auto industry who take time out of their schedules to interact with our members on a Dialogue."

Kate Lally
Field Manager