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"I wanted to send you a quick email of thanks. I attended your class on how to improve your closing ratio by 50% back in September 2005. I was making on average $3500 a month selling only a few vehicles.

I was guilty of pre-qualifying customers and not using the right phraseology to overcome objections. Combined, they really affected my sales and my income.

"Ever since I attended your course I have kept a positive attitude and work with customers to source the right vehicle for them. All the points that I learned on how to handle a trade, price point and closing procedures have really helped me.

I can say that my income is currently averaging $7,600 per month and I'm now having fun selling cars. People can say you are on a hot streak or you're lucky talking to the right customers, but I say that luck has nothing to do with it, it's now preparation meets opportunity. Again thank you Mark for all your help and I look forward to attending your next course."

Mickie Resalat
Sales/Leasing Consultant
Mercedes-Benz Canada Inc.
North Vancouver B.C.