"I would like to take this opportunity to thank you. On 14th an15th
November I attended your Sales Manager Master class in Stratford upon
Avon, I can only describe what I experienced as outstanding not to
Your pride and passion clearly stands out and I love the simplicity
you use to drive the message home. I can honestly say I left on
Wednesday looking forward to my 3 hour drive home as I couldn't wait
to share the tools and start on my action plan to put right the
wrongs in our work place. Let me put it another way, I probably have
the worse reputation for attention in classroom situations and can
honestly say in those two days; I forgot I was wearing a watch never
mind check the time.
Quite often I feel people around me, drain me of my energy on a daily
basis and In turn I have no way of recharging myself. Mark you
brought the electricity and spark back over those two days. I never
felt so good.
As an industry we always try to do extraordinary things to try and
make the difference between us and our competitors, you helped me
realise the importance of doing the basics extraordinary well, which
in turn will deliver the highest of performance and the outstanding
service to our customers.
We actually use the sales process daily within our sales team, which
again you gave me the reassurance that the process we use is the
right way to do things, now I can set about creating the Performance,
Responsible and Accountable environment that we need using M.A.P
I also have sent all of the sales consultants that work with me on
your seminars whilst you have been here in the UK, each one came back
with the same energy and enthusiasm I did.
I would even go as far as saying, this is the first time I have
actually thought about the idea of paying out of my own personal
pocket for courses and material to enhance my skills and ability.
Mark, please accept my genuine, personal and greatest thanks."
General Sales Manager
Grasmere Macclesfeild GM